Privacy Policy

2. Information you may provide

When you contact us through WhatsApp to ask about or arrange a snorkeling trip, you may provide:

• Your name
• Your WhatsApp or contact number
• Your planned snorkeling date
• The number of guests
• Your preferred private or shared trip
• Your hotel or accommodation details when pickup is requested
• Questions, requests, complaints, or other information you choose to send us
• Relevant health or swimming information that you voluntarily share when it is needed for safe participation

3. How we use information

Information provided by guests may be used to:

• Respond to enquiries and booking requests
• Check trip availability and arrange the requested snorkeling service
• Coordinate meeting points or hotel pickup in Gili Trawangan
• Understand relevant safety information shared by a guest
• Respond to complaints, questions, or requests
• Communicate important changes relating to a booking or sea conditions
• Maintain and improve the website and our service

4. Booking through WhatsApp

Bookings are currently handled through WhatsApp rather than through a booking or payment form on this website.

When you choose to contact us through WhatsApp, your communication is also subject to WhatsApp/Meta's own terms and privacy practices. We do not control how WhatsApp processes information within its own service.

You can review the privacy information provided by WhatsApp/Meta through the WhatsApp service before sharing information there.

5. Health and safety information

Snorkeling is a physical activity in a natural marine environment. Guests may voluntarily tell us about a medical condition, injury, swimming limitation, or other health-related matter when it is relevant to participating safely.

We ask guests to share only information that is relevant to their safe participation. Such information is used for practical safety and trip-planning purposes and is not requested as part of an online medical profiling system.

6. Information we do not currently request through the website

This website does not currently use an online booking form, contact form, newsletter subscription, or online payment gateway. We therefore do not collect booking information through those website forms.

If new forms, payment services, analytics tools, or other data-collection features are added in the future, this policy may be updated to reflect them.

7. Website technology and cookies

This website is built using WordPress and may use standard technical functionality provided by WordPress, Elementor, Rank Math, the web server, or related services needed to operate and secure the website.

At the time of publication, we are not stating that the website uses advertising cookies, behavioural profiling, or marketing pixels. If such technologies are introduced, the relevant privacy and cookie information should be updated.

8. Google Search Console

Website performance and search visibility may be reviewed using Google Search Console. Search Console is used to understand how the website appears in Google Search and to identify technical search issues.

Search Console is not used as a customer booking system, and guests do not submit booking information to us through Search Console.

9. Information sharing

We do not sell guest personal information.

Information may be shared or communicated when reasonably necessary to arrange and carry out a booked activity, such as coordinating operational details with people directly involved in providing the trip. We aim to limit information to what is reasonably necessary for the relevant purpose.

We may also disclose information where required to comply with applicable legal obligations or to protect safety, rights, or property.

10. Data retention

We may retain booking or communication information for as long as reasonably needed for booking administration, customer service, operational records, resolving disputes, or other legitimate business purposes.

We do not promise a fixed deletion period in this policy because retention may depend on the type of information, the circumstances of the booking, and applicable requirements.

11. Data security

We take reasonable practical steps to protect personal information from unnecessary access, loss, misuse, or disclosure. However, no internet communication or electronic storage system can be guaranteed to be completely secure.

12. Your choices and questions

If you have a question about personal information you have shared with us, or you want to ask how your information is being handled, please contact us through the same WhatsApp channel used for your booking or enquiry.

We will consider reasonable requests concerning your information, subject to operational, legal, and record-keeping requirements that may apply.

13. Third-party services

The website and booking process may involve third-party services such as WhatsApp, WordPress-related infrastructure, hosting, or website tools. Those providers may process technical or personal information under their own terms and policies.

We do not control the privacy practices of third-party services and recommend reviewing their current privacy information when using those services.

14. Updates to this Privacy Policy

We may update this Privacy Policy when our services, website technology, booking process, or data practices change. The latest version published on this page will apply from the date it is published.

15. Contact

If you have questions about this Privacy Policy or about how your information is handled, please contact Gili Snorkeling by Dewa through WhatsApp.