Cancellation & Rescheduling Policy

Our main policy

Please contact us at least 1 day before your scheduled trip if you need to cancel or reschedule.

Last-minute cancellation or rescheduling may not be accepted because the trip requires advance preparation, including boat arrangements, guide scheduling, snorkeling equipment, and other operational arrangements.

Cancellation

If you need to cancel, please contact us as early as possible and preferably no later than one day before the scheduled trip.

Rescheduling

If you need to change your date, please request the change at least one day before the scheduled trip. We will check availability for the new date.

Why advance notice matters

A snorkeling trip is prepared before guests arrive. Depending on the booking, we may need to arrange the boat, guide, snorkeling equipment, and related logistics in advance.

Giving us notice as early as possible helps us manage those arrangements responsibly and gives us a better chance to accommodate changes.

Last-minute changes

We understand that unexpected situations can happen. If you need to cancel or reschedule on short notice, please contact us as soon as possible.

A last-minute request may be difficult to accommodate once the operational arrangements for your trip have already been made. Any request will be considered based on the circumstances and availability.

Weather and sea conditions

Snorkeling routes and plans can sometimes be affected by weather and sea conditions. For safety reasons, the guide or operator may adjust the route, snorkeling spots, timing, or trip arrangements when conditions require it.

We will communicate relevant changes with guests as soon as reasonably possible.

How to request a change

Contact us through WhatsApp as soon as you know that your plans have changed.
Include your name and the date of your existing booking.
Tell us whether you want to cancel or reschedule.
If rescheduling, provide your preferred new date so we can check availability.

Payment

Bookings are paid in cash at the location. There is currently no online payment or payment gateway on this website.

Questions about your booking?

If you are unsure whether a cancellation or date change can be accommodated, please contact us before making other arrangements. We are happy to check the situation based on your booking and the availability for your requested date.